Saturday, February 23, 2019

Is the Customer “Always Right”

Is The Customer Always Right? Abstract The client is invariably well(p). It is the merchandisers wealth to safeguard the interests of nodes. many an(prenominal) venders count that some the node is unreasonable and roughhewn. Customer is always right for three reasons. First, the customer is always right is non the criterion of distinguished surrounded by right and victimize but is the criteria of the table service work because the focus of the work is how to economic aid customers curb the right choices, and how to provide good service to customers. Next, understand the psychology of the customer bottom help employees easily complete with them.It is dope make the seller better serving the customers and make customers to accept a higher take aim of satisfaction. Finally, allowing guests to be grouchy, bum improve the quality of companies and salespeople. The example of Apple and Nokia demonstrates that busy customers can make the seller better serving the cust omers and make customers to absorb a higher level of satisfaction. The survival and development of enterprises rely on the trust and support of the customer. Like Zhang (as cited in Gluckman, the last paraphrase 2012) give tongue to we leave always be wrong. So we will do betterIs The Customer Always Right? The customer is always right. Many people dont think so, because when customers walk into a store, the shop assistant gives many different kinds of merchandise for them to choose from. However some customers will complain about the products. Some sellers think that some customers are picky and unreasonable. Nevertheless, no matter what kinds of the customers go into the store, regardless of the attitudes and tempers, they are Gods, since they bring expectant amount of profit for the business. Therefore, customer is always right and I have three reasons.First of all, the customer is always right is the goal of service work, not distinguishing between right and wrong. Also, th e slogan the customer is always right can be seen in many companies. However many people do not understand it or misunderstand the original meaning of this slogan. The customer is always right is not to judge the rights and wrongs of the matter. It means that companies to do their uttermost(a) best to create a good environment for the customers make guests to respect quality service, and to ensure the quests feel they have received good set no matter when and where.As Ray Miller (2012) stated, It does not matter who is right and who is wrong. For this sentence a customer may have his or her own ideas, and mayhap these ideas are wrong or misguided. If pointed out that the customer is wrong, it will make things worse Do not need to condole with about right and wrong with customers as a service industry. How to help customers make the right choices, and how to provide good service to customers that is the focus of service work. Secondly, misgiving the psychology of the customer ca n help employees easily cope with them, but how do they cope when the customer is picky?When customers walk into a store, the clerk take out the merchandise give him the choice, more than fractional of customers are very critical. Frequently, customers dont want to buy something maybe have three reasons show off own appreciative, looking for an apology to demand for lower prices and thinking its too expensive, as a reason of do not buy it. Understanding these reasons, employees can more easily seel products. Actually, a salesman usually has three purposes he or she hopes the transaction is successful, hopes customers come again, and hopes the customers to introduce other customers to the business, because a friendly staff.Therefore, understanding customer psychology is a discipline. Serving customers as serving themselves, therefor they can provide a higher level of satisfaction. Finally, allowing guests to be picky, can improve the quality of companies and salespeople because man y good advises from some customers. By contrast, Xiaoyao (2102) observe in The difference between Apple and Nokia that ten years ago, Nokia fluent phone sold was first place staler. With the advancement of technology peoples requirements is as well rising.Because of the discerning of customers, Apple innovate their products to satisfy a clients needs. However, Nokia did not think that this is important. So, Apple exceeded Nokia less than a decade. Even though some vulgar and unreasonable customer think they always right, a simple philosophy said by Zhang (Gluckman, 2012) we always think we are wrong and unaccompanied take the customers need as right can impel company carry on realistic reason of tender activities is society advance and power that develop. In a highly war-ridden market, customers have a wide right of freedom choice and to leverage the commodity.In fact, the customer also can fire anyone in the company, because they can elapse money in other places that make c ustomer like a boss. In my opinion, the customer is a consumer of goods and services and is the foundation source of enterprise. The survival and development of enterprises rely on the trust and support of the customer. Therefore, business should subscribe to the issue from the customers point of view and its polar to put customers satisfaction and their interests at first stage. following this standard will improve sales and our profits.In other words, there would be no profit if on customers bought products. Hence, taking carry off of the interests of the guests is to take care of the business own interests. As Zhang (Gluckman, 2012) said we will always be wrong. So we will do better Reference Miller, R. (2012). Is the customer always right? Retrieved from http//www. thetrainingbank. com/article_is_the_customer_always_right. htm Gluckman, R. (2012). Every Customer Is Always Right. Forbes, 189(9), 38-40. Xiaoyao (2010,7). The difference between Apple and Nokia Retrieved from htt p//www. williamlong. info/archives/2236. html 1

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